Yesterday I visited a GameStop store because a flyer on their door caught my eye. It said I could get double in-store credit for my game system trade-in. Now, before I entered the store I did some quick math in my brain:
The normal trade-in value for a Nintendo 3DS is about $80.00. I say about because I'm aware prices fluctuate. A new nintendo 3DSXL costs $199.99. Therefore 199.99 - ( 80 * 2) = 39.99. HOLYCRAP! I can upgrade for just 40 bucks? Where do I sign? I rushed inside and asked for the trade-in value of a 3DS under this new promotion. The man kindly said it's about $100.00. Wait a minute! 80 * 2 > 100! I calmly asked; Is the regular trade-in value around $50.00? The man explained the prices fluctuate, which is perfectly understandable, but then he went on. He said something to the effect of "They play with the values a bit before the promotion, but it's still the most we've ever offered." Please note the word he used was "play".
How kind of him. I walked out. I'm not a victim. I was not ripped off. I don't need to sell my 3DS. I don't need a 3DSXL. But I decided to vent online about how I almost fell for the bait and switch, and hopefully an any potential victims. This is what happened:
I posted a screen capture in case they delete the post, but the conversation is still ongoing here.
Now the subject of the post changes entirely. Let's say Ryan Smith (identified as games Advisor for GameStop on his Google+ profile) is absolutely right. Let's say there is no bait and switch and I should be grateful I'm getting double in-store credit. Fine. Why is he verbally abusing me? I'm not just a dude on the internet, I'm a customer at his employer's place of business, therefore I'm HIS customer! I found it particularly disgusting how he used all that hardcore corporate capitalist jargon at the end. His words, to me, represent the thoughts of an entire corporation.
Well, I guess there isn't much left to say, the comments say it all. Feel free to click the link and tell Mr. Smith (or me) how you feel about their trade-in policies and the quality of ther customer service. My point is that I'm not spending another dime on GameStop.
I have placed a complaint with GameStop and will update when they respond.
UPDATE: No answer from GameStop yet. The man has changed his employment status in G+ before denying working there.
